Privacy Policy

Brand Name: Edd Pet
Legal Business Name: Edd Pet
Business Address: Jinshui District, Zhengzhou, Henan, China
Privacy Contact Email: krantkevin@gmail.com
Website: https://eddpet.com
Effective Date: October 15, 2026
Last Updated: October 15, 2026

PART I — ENGLISH VERSION

1. Introduction

Welcome to Edd Pet (“we,” “us,” or “our”).

We operate an online pet products platform offering consumer retail, business-to-business (B2B) purchasing, wholesale, customized products, and related services. Our product categories may include pet food, pet treats, pet supplies, pet clothing, pet care equipment, pet store equipment, pet furniture, and other pet-related products.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, create an account, place an order, submit a business inquiry, request a quotation, purchase customized products, communicate with us, or otherwise use our services.

By using our website, you acknowledge that you have had the opportunity to review this Privacy Policy. Where applicable law requires consent, we will obtain your consent separately before carrying out the relevant processing.

2. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information.

2.1 Personal and Account Information

We may collect your name, username, email address, telephone number, account credentials, preferred language, and other information you provide when creating or managing an account.

2.2 Order, Payment, and Delivery Information

When you place an order, we may collect your billing address, shipping address, recipient details, order history, purchased products, transaction references, payment status, refund records, and delivery information.

Payments may be processed by PayPal, credit or debit card processors, and other payment service providers made available at checkout. Depending on the payment method, these providers may collect and process payment credentials, billing details, transaction information, and fraud-prevention data under their own privacy policies.

We receive only the payment and transaction information reasonably necessary to confirm orders, manage refunds, prevent fraud, and maintain transaction records, subject to the configuration of our payment systems and the information supplied by each provider.

We do not intentionally store complete payment card numbers or security codes on our own servers. This statement must be kept only if it accurately reflects the actual payment integration and technical configuration used on the website.

2.3 Business and Wholesale Information

For B2B purchasing, wholesale, distribution, or other commercial inquiries, we may collect:

• Company name and business address.
• Contact person, job title, business email, and telephone number.
• Business registration or tax information where reasonably necessary.
• Purchase requirements, estimated quantities, target markets, and delivery requirements.
• Supplier, distributor, or commercial partnership information.
• Quotation requests, purchase orders, contracts, invoices, and transaction records.

We use this information to evaluate business inquiries, communicate with prospective partners, prepare quotations, negotiate commercial terms, and fulfill business transactions.

2.4 Customization and Product Development Information

If you request customized products or product development services, we may collect specifications, dimensions, drawings, reference images, logos, artwork, packaging designs, technical documents, samples, material requirements, and other project-related information.

Where relevant, we may also process agreed production quantities, quality requirements, delivery schedules, and manufacturing instructions.

We use this information to assess feasibility, prepare quotations, develop designs, coordinate production, conduct quality checks, and fulfill customization agreements.

Please ensure that you have the necessary rights or permissions to submit any logos, images, designs, or other materials belonging to third parties.

2.5 Communications and Customer Support

We may collect information contained in emails, contact forms, live chats, customer service conversations, complaint records, after-sales requests, and other communications you send to us.

We may use these records to respond to your requests, maintain service continuity, resolve disputes, and improve customer support.

2.6 Technical and Usage Information

When you access our website, we or our service providers may collect certain technical information, including IP address, browser type, device information, operating system, access times, pages visited, referral URLs, and website interaction data.

This information may be collected through server logs, cookies, and similar technologies, subject to applicable law and your privacy preferences.

2.7 Information We Do Not Intentionally Request

Our website is intended for general consumers and business customers, not for children to independently create accounts or place orders.

Please do not submit children’s personal information or sensitive personal information unless it is genuinely necessary and an appropriate lawful basis exists.

We do not need your pet’s veterinary records or other sensitive animal-health information for ordinary purchases. If a particular service requires additional information, we will explain the relevant purpose where appropriate.

3. How We Use Your Information

We may use personal information for the following purposes:

1. Account management: Create, authenticate, maintain, and secure customer accounts.
2. Order fulfillment: Process purchases, arrange shipping, deliver products, handle returns, and manage refunds.
3. Payments and fraud prevention: Confirm transactions, investigate suspicious activity, and protect our website and customers.
4. B2B services: Respond to wholesale inquiries, verify business details where appropriate, prepare quotations, negotiate commercial terms, and manage business relationships.
5. Customized products: Review specifications, prepare designs, coordinate production, communicate revisions, and fulfill customization orders.
6. Customer support: Answer questions, resolve complaints, provide after-sales services, and manage warranty claims where applicable.
7. Website operations: Maintain functionality, diagnose technical issues, improve usability, and protect against unauthorized access.
8. Analytics and improvement: Evaluate website performance and improve our products and services, subject to applicable consent requirements.
9. Marketing: Send promotional communications where permitted by law and, when required, with your consent. You may opt out of marketing communications.
10. Legal compliance: Maintain required business records, respond to lawful requests, enforce agreements, and protect our legal rights.

We will not use personal information for materially unrelated purposes without providing any notice or obtaining any consent required by applicable law.

4. Legal Bases for Processing

Where the GDPR or another applicable law requires a legal basis, we may rely on one or more of the following:

• Contract: Processing necessary to provide products or services, fulfill orders, or take steps requested before entering into a contract.
• Legal obligation: Processing necessary to comply with applicable laws and regulations.
• Consent: Processing based on your freely given consent, including certain marketing or non-essential tracking activities where required.
• Legitimate interests: Processing necessary for legitimate business purposes, such as securing our website, preventing fraud, managing business relationships, and improving services, provided that your rights do not override those interests.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

5. How We Share Information

We do not disclose personal information indiscriminately. We may share information with the following categories of recipients when reasonably necessary and legally permitted.

5.1 Service Providers

These may include website hosting providers, cloud storage providers, IT maintenance providers, customer support platforms, email services, security providers, and analytics providers.

5.2 Payment Providers

Payment information may be processed by PayPal or other payment providers available at checkout. Their own privacy policies and terms may apply to their processing activities.

5.3 Shipping and Logistics Partners

We may share the recipient’s name, delivery address, telephone number, order reference, and relevant shipment details with couriers, freight forwarders, customs brokers, and logistics providers to deliver orders or complete international shipments.

5.4 Manufacturers and Business Partners

For customized orders, B2B transactions, or products requiring third-party manufacturing, we may share the minimum information reasonably necessary with manufacturers, suppliers, designers, quality-control providers, or fulfillment partners.

Where appropriate, we will use contractual or other reasonable safeguards to protect personal information and confidential project information.

5.5 Professional Advisers and Authorities

We may disclose information to lawyers, accountants, auditors, insurers, regulators, courts, law enforcement agencies, or other authorities when required by law or reasonably necessary to establish, exercise, or defend legal claims.

5.6 Business Transfers

If our business undergoes a merger, acquisition, restructuring, financing, or asset sale, relevant information may be disclosed or transferred as part of that transaction, subject to applicable legal requirements.

5.7 No Unauthorized Sale of Personal Information

We do not sell personal information in exchange for money as part of our intended business model.

If we introduce advertising, analytics, or data-sharing practices that constitute a sale or sharing under applicable privacy law, we will provide the notices and choices required by that law.

6. International Data Transfers

Edd Pet operates from China and may serve customers and business partners worldwide. Our customers, website or cloud service providers, payment processors, manufacturers, and logistics partners may be located in different countries.

Your information may therefore be transferred to, stored in, or accessed from countries other than the country where it was collected. The countries involved will depend on the actual website infrastructure and service providers used.

Where applicable law requires safeguards for international transfers, we will provide the required notices, obtain any required consent, identify relevant recipients and purposes where required, and implement legally required safeguards. These may include adequacy decisions, standard contractual clauses, or other legally recognized mechanisms. We will also comply with applicable Chinese personal information protection and cross-border data transfer requirements, as well as other privacy laws applicable to our activities.

7. Cookies and Similar Technologies

We may use cookies and similar technologies for the following purposes:

• Essential cookies: Enable core website functionality, security, account authentication, and shopping-cart operations.
• Preference cookies: Remember settings such as language and regional preferences.
• Analytics cookies: Help us understand website usage and improve performance.
• Marketing cookies: Support advertising measurement or personalized marketing where implemented and legally permitted.

Where required, non-essential cookies or tracking technologies will only be activated after you provide the appropriate consent.

You may manage your preferences through our cookie settings, where available, or through your browser settings. Disabling certain cookies may affect website functionality.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, unless a longer period is required or permitted by law.

Retention periods may depend on the type of information and the context in which it was collected.

For example:

• Account information may be retained while your account remains active and for a reasonable period afterward.
• Order, payment, invoice, and tax records may be retained for the period required by applicable accounting, tax, and commercial laws.
• B2B contracts and quotation records may be retained for the duration of the business relationship and any applicable claims or compliance period.
• Customization files and technical specifications may be retained for the period necessary to complete the project, provide after-sales support, and meet contractual obligations.
• Marketing preferences may be retained as necessary to respect your opt-out choices.
• Technical logs may be retained for a limited period necessary for security, troubleshooting, and service operation.

When information is no longer necessary, we will delete it, anonymize it, or securely restrict access to it, as appropriate and legally permitted.

9. Data Security

We implement reasonable technical, organizational, and administrative measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction.

These measures may include access controls, secure connections, authentication controls, software updates, backups, and appropriate restrictions on employee or contractor access.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. We cannot promise absolute security.

If a personal data breach occurs, we will assess and respond to the incident and provide notifications to affected individuals or relevant authorities where required by applicable law.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information, subject to legal exceptions.
• Request restriction of certain processing activities.
• Object to certain processing activities, including processing based on legitimate interests.
• Request a portable copy of certain information.
• Withdraw consent where processing is based on consent.
• Opt out of marketing communications.
• Exercise applicable rights relating to targeted advertising, the sale or sharing of personal information, or certain profiling activities.
• Lodge a complaint with the relevant data protection authority.

These rights are subject to applicable legal conditions and exceptions. We may need to verify your identity before responding to a request.

To exercise your rights, contact us at:

Email: krantkevin@gmail.com
Subject: Privacy Rights Request

We will respond within the period required by applicable law. Depending on your country or region, you may also have additional rights concerning targeted advertising, the sale or sharing of personal information, or certain profiling activities, where applicable.

11. Marketing Communications

We may send order confirmations, shipping updates, service announcements, and other transactional messages necessary to provide our services.

Where legally permitted, we may also send promotional emails or other marketing communications.

You may unsubscribe using the link provided in a marketing email or contact us directly. Unsubscribing from marketing will not prevent us from sending essential transactional or legally required communications.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social media platforms, or external business services.

We do not control the privacy practices of these third parties. Your use of their services is subject to their own terms and privacy policies.

We encourage you to review those policies before providing personal information to them.

13. Children’s Privacy

Our website and services are not intended for children to independently create accounts, submit business inquiries, or make purchases.

We do not knowingly collect personal information from children in circumstances where parental consent or other authorization is legally required and has not been obtained.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can assess the situation and take appropriate action.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business, website functionality, service providers, or legal requirements.

The updated version will be published on this page with a revised “Last Updated” date. Where required by law, we will provide additional notice or obtain consent before implementing material changes.

We encourage you to review this page periodically.

15. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or our handling of personal information, please contact us:

Brand: Edd Pet
Legal Entity: [Insert registered legal entity name, if applicable]
Business Address: Jinshui District, Zhengzhou, Henan, China
Email: krantkevin@gmail.com
Website: https://eddpet.com